Michelle Huff

Chief Marketing Officer, Act-On Software

“The areas in which your customers identify frustration or disconnect are the steps within the journey causing the experience to be fragmented.”

Manav Khurana

Vice-President, Product Marketing, Twilio

“No matter what industry you look at, today every company is becoming a technology company.”

Christopher Hall

VP of Product Management, Pitney Bowes

“Data is paramount is to understanding how, when and through what channels organizations need to engage with a customer.”

Ittai Bareket

CEO at Netformx

“Providing contextual understanding of the customer’s situation is the new wave of customer experience management. And it is driven by technology.”

Don Bush

Vice President, Kount

“A great customer experience is all about a smooth, frictionless process that anticipates a customer’s needs.”