With a limited pool of talent, job descriptions changing and a next-generation workforce culture to adapt to, there is a need to reshape employee engagement and corporate training programs to “reskill” and “upskill” the workforce. Rapidly hiring new staff in order to supply a new skill set is not an effective solution, especially when tenured employees have a rich history of the business and market and customer knowledge.

Compounding this issue is the knock-on effect — if employee engagement drops to 49 to 60 percent, there is 9 percent decrease in shareholder value.

The future of engagement

Qstream CEO Rich Lanchantin comments, “Employees are bombarded with an ocean of information to grapple with, all while dealing with constant distractions in the workplace. You can increase positive engagement by providing information within the workflow of an employee’s day that is of high value and central to their job proficiency. People are, and will remain, an organization’s greatest asset and their biggest investment. We need to think differently about how employees are engaged, trained and developed to do the job that is needed today, and into the future.”

A new horizon

Josh Bersin, leading industry analyst, referenced the worth of the corporate training market at over $200 billion around the world, although it’s going through revolution that is resulting in a paradigm shift to what he calls “learning in the flow of work”.

This revolution has presented an opportunity to engage employees in a vastly more time and cost-effective way: best practice microlearning.  

Microlearning refers to the simple function of carving up learning content into small, easily digestible pieces as a method to increase knowledge retention and behavior change. Microlearning pioneer Qstream’s methodology focuses on core sets of learning and behavior change, and has spent a decade working with customers, running clinical trials on their technology and has scientifically proven that behavior change through best-practice microlearning has a measurable impact on business outcomes.

Qstream’s easy-to-use platform is designed to make every employee better at what they do, enabling them to continually meet evolving customer needs and organizational goals. Qstream achieves this by working with customers to break complex training content into digestible pieces shaped as Q&A-based scenarios that are delivered within the daily flow of work and repeated over time until the new knowledge or skill is mastered. Employee proficiency data is then turned into precision coaching actions for managers to deliver customized development plans.

If employers wish to retain and develop top talent to meet their goals, a new approach to the employee learning experience is critical. Through microlearning solutions like Qstream, learning leaders are able to provide employees with the tools to successfully create behaviour change, making a better workforce for the future.