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The Future of Work: Architecting Tomorrow’s Digital Experiences

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Today’s employees are working inside software more than inside the walls of an office. In this new world, IT teams must move beyond just monitoring employees’ devices, applications, and software to truly understanding the employee digital experience.

Office spaces used to be critical resources for employers to establish and gauge workplace cultures. Discussions over the water cooler and forged relationships between managers and employers provided honest, organic insights about what people were experiencing and what solutions would help them thrive.

Two years into a global pandemic, and with remote work likely to stick around for the long term, many of those lines of communication no longer exist. While many enjoy the freedom and flexibility of working from home, there’s a prevailing sense of disengagement and it falls on IT teams to overcome this.

“What used to be the mission of HR, to architect the workplace, is now on the shoulders of IT teams,” said Yassine Zaied, Nexthink’s Chief Strategy Officer. “They are the architects of the increasingly digital workplace.”

A better digital workspace

Companies have at their disposal more software tools than ever before to get work done no matter where employees are. But the key to getting the most out of any of these solutions, Zaied explains, is understanding what your employees need and how they’re engaging with technology once it’s deployed.

“If IT teams do not understand what employees need, what they use, what incidents they’re facing or what their work style is – how will they be able to architect a great digital workplace?” he said.

Nexthink helps organizations and their IT teams architect better, more personalized digital work solutions by delivering actionable insights. The platform goes beyond tracking back-end data by looking at how different solutions and applications are used from the employees’ perspective.

Without pestering employees for feedback, Nexthink can identify problem areas for individual and entire groups of employees, and deliver solutions for those issues in real time. It also helps IT teams make data-driven decisions about the software employees use and how work gets done.

“You need to make your employees feel heard and seen,” Zaied said. “Make them feel they are receiving the digital workplace they dreamed about without wasting their time. This is becoming crucial for business.”

See how you can meet your employees’ expectations for a better digital workplace today by visiting Nexthink.com.

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